Shipping policy
Last updated: March 7, 2025
At Mimo Collective, we take great care in packaging and shipping your order to ensure it reaches you in perfect condition. Below, you will find details on our shipping zones, rates, and estimated delivery times.
1. Processing Time
• Orders are processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Destinations
We currently ship within the European Union (EU).
3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location. Estimated delivery times:
• Hungary (Domestic): 2-5 business days
• Central EU (Austria, Germany, Czech Republic, Slovakia, Poland): 4-7 business days
• Western & Northern EU (France, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Finland, Ireland): 5-10 business days
• Southern & Eastern EU (Italy, Spain, Portugal, Croatia, Romania, Bulgaria, Greece, Slovenia, Lithuania, Latvia, Estonia): 5-12 business days
Delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays. If your order is delayed, please contact us at hello@mimocollective.co.
4. Order Tracking
• All orders come with a tracking number.
• Tracking details will be provided via email once your order has been shipped.
• If you do not receive tracking information, please check your spam folder or contact us.
5. Customs, Duties & Taxes
• Shipments within the EU are free from customs duties.
• VAT and taxes are included in the product price for EU customers.
6. Shipping Issues & Lost Packages
• If your package is marked as delivered but you haven’t received it, please check with your local post office or neighbors before reaching out.
• We are not responsible for incorrect shipping addresses provided at checkout. Please double-check your address before placing an order.
• If your package is lost in transit, please contact us at hello@mimocollective.co, and we will assist you in filing a claim with the carrier.
7. Returns & Refunds
If you are not satisfied with your purchase, please refer to our Return and Refund Policy for details on how to initiate a return.
Contact Us
For any shipping-related inquiries, feel free to email us at hello@mimocollective.co.