Shipping policy
Last updated: March 28, 2026
At Mimo Collective, we take great care in packaging and shipping your order to ensure it reaches you in perfect condition. Below, you will find details on our shipping zones, rates, and estimated delivery times.
1. Processing Time
• Orders are processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Destinations
We currently ship within the European Union (EU) and the United Kingdom.
3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order details. We offer free shipping once you reach the threshold for your region.
Hungary Standard shipping: 2,100 HUF
Free shipping on orders over: 19,000 HUF
Estimated delivery: 2–5 business days
Central EU — Austria, Germany, Czech Republic, Slovakia, Poland
Standard shipping: €10.99–€14.99
Free shipping on orders over: €100
Estimated delivery: 4–7 business days
Western & Northern EU — France, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Finland, Ireland
Standard shipping: €14.99–€23.99
Free shipping on orders over: €120–€150
Estimated delivery: 5–10 business days
Southern & Eastern EU — Italy, Spain, Portugal, Croatia, Romania, Bulgaria, Greece, Slovenia, Lithuania, Latvia, Estonia
Standard shipping: €14.99–€26.99
Free shipping on orders over: €100–€180
Estimated delivery: 5–12 business days
Cyprus & Malta
Standard shipping: €32.99–€34.99
Free shipping on orders over: €180–€200
Estimated delivery: 5–12 business days
United Kingdom
Standard shipping: €21.00
Free shipping on orders over: €80
Estimated delivery: 5–10 business days
Delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays. If your order is delayed, please contact us at hello@mimocollective.co.
4. Order Tracking
• All orders come with a tracking number.
• Tracking details will be provided via email once your order has been shipped.
• If you do not receive tracking information, please check your spam folder or contact us.
5. Customs, Duties & Taxes
- Shipments within the EU are free from customs duties.
- VAT and taxes are included in the product price for EU customers.
- Orders shipped outside the EU (including the United Kingdom) may be subject to import taxes, VAT, and handling fees determined by the destination country.
6. Shipping Issues & Lost Packages
• If your package is marked as delivered but you haven’t received it, please check with your local post office or neighbors before reaching out.
• We are not responsible for incorrect shipping addresses provided at checkout. Please double-check your address before placing an order.
• If your package is lost in transit, please contact us at hello@mimocollective.co, and we will assist you in filing a claim with the carrier.
7. Returns & Refunds
If you are not satisfied with your purchase, please refer to our Return and Refund Policy for details on how to initiate a return.
8. Shipping Availability
We currently ship within the European Union (EU) and the United Kingdom.
If you are located outside these regions and would like to place an order, feel free to reach out to us at hello@mimocollective.co — we’ll do our best to arrange something special.
Contact Us
For any shipping-related inquiries, feel free to email us at hello@mimocollective.co.